Terms & Conditions
General Details
At Aurella, we are dedicated to providing a seamless and enjoyable travel experience for our customers. Our services include booking flights, accommodations, tours, and transportation, as well as offering expert advice on travel destinations, itineraries, and activities. We work closely with trusted suppliers and partners to ensure that all services meet the highest standards of quality and safety. By using our services, you agree to abide by the terms and conditions outlined in this document, which govern your interactions with us, the booking process, payment terms, cancellations, and more. We are committed to assisting you throughout your journey, but please note that certain aspects of your trip may be subject to the terms and conditions of third-party providers such as airlines, hotels, and tour operators. For your convenience, we strive to keep all information accurate and up to date, but we encourage you to verify all travel details before confirming your booking.
Our Services
2.1. Booking Services: We offer booking services for flights, hotels, tours, transportation, and other travel-related services.
2.2. Service Providers: We partner with third-party providers (airlines, hotels, tour operators, etc.) to deliver services. Your use of these services is subject to the terms and conditions of these third-party providers.
2.3. Service Availability: All services are subject to availability and may change without prior notice.
Booking Process
3.1. Reservation: To confirm a booking, customers must provide accurate information, including but not limited to, travel dates, personal details, and payment.
3.2. Booking Confirmation: Upon successful booking, we will send you a confirmation email containing your itinerary and other relevant details. Please check your details and notify us of any discrepancies immediately.
3.3. Booking Amendments: You can amend your booking by contacting us directly. Additional charges may apply depending on the changes requested.
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Payment
4.1. Accepted Payment Methods: We accept payments via [list payment methods: e.g., credit card, debit card, bank transfer].
4.2. Currency: All payments must be made in [Insert Currency].
4.3. Payment Deadlines: Payment must be received in full at least [X] days prior to departure. Failure to make timely payments may result in the cancellation of your booking.
4.4. Non-Refundable Deposits: For certain packages or services, a non-refundable deposit may be required to secure your booking. This will be clearly stated at the time of booking.
ACKNOWLEDGE
By booking with Aurella, you confirm that you have read, understood, and agreed to these Terms and Conditions.